Privacy Policy
Introduction
This Privacy Policy describes how BetMatch Casino Philippines (“we”, “our”, “us”) collects, uses, and protects personal information from players (“you” or “the Player”) who access our website, mobile app, or related digital platforms (“the Platform”). By using our services, you acknowledge and agree to the terms of this Policy. If you do not agree with any part of it, please discontinue using our Platform immediately.
We are fully committed to protecting your privacy in compliance with the Philippine Data Privacy Act of 2012 and international regulations such as the General Data Protection Regulation (GDPR). Our priority is to ensure that all personal data is processed lawfully, stored securely, and used only for legitimate and transparent purposes. BetMatch reserves the right to update this Policy to reflect technological or legal changes, and any modifications will be posted on our website. Continued use of our services after such updates constitutes acceptance of the revised terms.
Data We Collect
When you create an account or use our services, BetMatch collects essential personal and technical information to provide a safe, compliant, and personalized gaming experience. This includes your full name, residential address, date of birth, nationality, and identification documents as part of Know Your Customer (KYC) verification. We also collect financial information such as payment methods, transaction history, deposit and withdrawal records to facilitate secure payments and protect against fraudulent activity.
Additionally, we may collect communication data such as emails and live chat messages to enhance customer service. Technical information including your IP address, browser type, device details, and geolocation data is recorded to maintain system integrity and detect suspicious or unauthorized activities. These measures also help us comply with anti-money laundering (AML) and responsible gambling regulations.
Purpose of Processing
The personal data we collect is primarily used to manage your account, verify your identity, process financial transactions, and ensure compliance with legal and regulatory obligations. It also allows us to communicate important updates, promotional offers, and account notifications, but only if you have provided consent for such communications.
Processing your data ensures fair gameplay, prevents fraud, and supports continuous improvement of our gaming environment. We also analyze behavioral and transactional data to promote responsible gaming practices and identify potentially harmful patterns. All data processing is conducted based on lawful grounds such as contractual necessity, compliance with legal obligations, legitimate business interests, or explicit consent.
Legal Basis for Processing
BetMatch processes data according to several legal principles. Data is processed under contractual necessity when required to create and maintain your account, process deposits and withdrawals, and deliver our services. Legal obligations require us to store and verify information for AML, KYC, and taxation compliance. Legitimate interests allow us to enhance security, detect fraud, and improve operational efficiency. Finally, consent serves as the basis for marketing communications and the use of non-essential cookies.
You may withdraw your consent at any time without affecting the lawfulness of prior processing. BetMatch upholds fairness, transparency, and accountability in all aspects of data handling in line with Philippine and international data protection frameworks.
Data Retention
Your personal information is retained only for as long as necessary to fulfill the purposes stated in this Policy or as required by applicable law. Typically, we retain data while your account is active and for at least five years after closure, as mandated by gaming and AML regulations.
Marketing and communication data are stored until you unsubscribe or withdraw consent. Once the retention period expires, information is either securely deleted, anonymized, or archived in compliance with regulatory obligations to ensure full data protection.
Data Sharing and Transfers
To deliver a seamless and secure gaming experience, BetMatch may share certain personal data with trusted third-party partners who provide payment processing, verification, customer support, and technology infrastructure. All partners are bound by strict confidentiality obligations and adhere to data protection standards equivalent to ours.
When personal data is transferred outside the Philippines or the European Economic Area, such transfers are conducted under recognized legal safeguards, including Standard Contractual Clauses, to ensure an adequate level of data protection. BetMatch may also disclose information to public authorities or regulators when required by law. Importantly, we never sell or rent your personal information to any third party.
Data Security
BetMatch employs advanced technical and organizational security measures to protect your data from loss, theft, or unauthorized access. This includes SSL encryption, secure servers, firewalls, and multi-layer authentication protocols. Access to personal information is restricted to authorized staff members who are bound by confidentiality agreements.
We continuously assess and update our cybersecurity infrastructure to meet the highest standards of data protection. In the unlikely event of a data breach that may affect your rights, BetMatch will promptly notify you and the relevant authorities as required by law.
Your Rights
As a player, you are entitled to a range of rights regarding your personal information. You have the right to access and review your data, request corrections for inaccuracies, and request deletion of data where legally permissible. You may also withdraw consent for marketing or data processing activities at any time, object to automated decision-making or profiling, and request a copy of your data in a portable format.
To exercise these rights, please contact us through the communication channels listed below. BetMatch will review and respond to all valid requests within the legally required timeframe.
Cookies and Tracking Technologies
Our website utilizes cookies and similar tracking technologies to enhance functionality, analyze user behavior, and personalize your experience. Certain cookies are essential for proper website operation, while others are used for analytics and marketing purposes. You can control or disable cookies through your browser settings or by using the Cookie Consent banner displayed on our site.
Please note that disabling some cookies may affect the functionality or performance of the website. We also employ third-party analytics tools to measure performance and continuously improve service delivery. More detailed information is available in our separate Cookie Policy.
Contact and Final Provisions
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection Officer at [email protected]. We take privacy issues seriously and are committed to responding promptly and appropriately to all legitimate inquiries.
You also have the right to file a complaint with the National Privacy Commission (NPC) in the Philippines if you believe your data protection rights have been violated. BetMatch reserves the right to modify this Policy as necessary to comply with evolving legal requirements or operational needs. Updated versions will always be published on our official website, and continued use of our services will signify your acceptance of the latest version.
Thank you for trusting BetMatch Casino Philippines. We remain dedicated to maintaining a secure, transparent, and responsible gaming environment for all our players.